Last Updated: 22 July 2026
VELVEENO is a brand operated by VR BROTHERS, a proprietorship owned by RAMAN KANT SINGH.
We aim to deliver your order safely, smoothly and on time. Please read our shipping policy before placing an order.
1. Shipping Availability
At this time, VELVEENO ships only within India.
International shipping is currently not available.
2. Order Processing Time
Orders usually ship within 24–48 hours after order confirmation.
Orders may take longer to process during sales, new drops, festivals, public holidays or high order volume.
3. Delivery Timeline
Orders are usually delivered within 3–7 business days after dispatch, depending on the delivery location and courier serviceability.
Remote locations may take longer than usual.
4. Shipping Charges
Prepaid orders are eligible for free shipping across India.
Cash on Delivery orders include an additional ₹99 COD handling charge.
5. COD Handling Charge
The ₹99 COD handling charge is applicable only on Cash on Delivery orders.
The ₹99 COD handling charge is non-refundable once the order has been shipped.
6. Courier Partners
We ship orders through trusted courier partners. Delivery time may vary depending on the courier service available for your location.
7. Tracking Details
Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp or order updates, depending on the details provided during checkout.
8. Delivery Delays
Delivery timelines may be affected due to courier delays, weather, festivals, strikes, remote locations or circumstances beyond our control.
VELVEENO will try to support customers in tracking delayed shipments, but final delivery depends on courier partner serviceability.
9. Incorrect Address or Contact Details
Customers are responsible for providing the correct shipping address, phone number and email address at checkout.
VELVEENO will not be responsible for delivery failure caused by incorrect or incomplete address/contact details provided by the customer.
10. Failed Delivery / Unreachable Customer
If a customer is unavailable, unreachable, refuses delivery or does not accept the order, the shipment may be returned to us by the courier partner.
If a COD order is refused, not accepted, or the customer is unreachable, future COD orders may be restricted or prepaid payment may be required.
11. Order Cancellation Before Dispatch
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will be handled under our Return, Exchange & Refund Policy.
For prepaid orders cancelled before dispatch, refunds will be processed within 5–7 business days.
12. Damaged or Wrong Product Received
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging.
In such cases, VELVEENO will take responsibility and arrange the required return, exchange or replacement support as per our Return, Exchange & Refund Policy.
13. Support Contact
For shipping-related queries, please contact us:
Email: contact@velveeno.com
WhatsApp Support: +91 85953 11035
Note: WhatsApp messages only. Calls may not be supported.
Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM
14. Business Details
Brand: VELVEENO
Business Name: VR BROTHERS
Proprietor: RAMAN KANT SINGH
GSTIN: 09CMCPS7845F1ZL
Business Address:
6A/164, Awas Vikas Colony,
Agra, Uttar Pradesh – 282007,
India