Last Updated: 22 July 2026
VELVEENO is a brand operated by VR BROTHERS, a proprietorship owned by RAMAN KANT SINGH.
At VELVEENO, we respect your privacy and are committed to protecting the personal information you share with us while using our website.
1. Information We Collect
We may collect the following information when you visit our website, place an order, contact us, or join the VELVEENO Club:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order details
- Payment-related information through our payment gateway
- Website usage, cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Share order, shipping and delivery updates
- Handle returns, exchanges and refunds
- Provide customer support
- Improve our website, products and services
- Prevent fraud, misuse or unauthorised activity
- Send marketing emails only if you choose to subscribe
- Comply with legal, tax and business requirements
3. Payments
Payments on our website are processed securely through Razorpay.
VELVEENO does not store your card, UPI, net banking or wallet details on our website.
4. Order Updates & Marketing Emails
We may send order-related updates to customers through email, SMS, WhatsApp or other available communication channels.
Marketing emails, offers, restock alerts and drop updates are sent only to customers who choose to subscribe or join the VELVEENO Club.
You may unsubscribe from marketing emails at any time.
5. Cookies & Tracking Tools
We may use cookies and tracking tools to improve your website experience.
These may include:
- WooCommerce cart and session cookies
- Razorpay/payment-related cookies
- Google Analytics
- Meta Pixel
These tools help us remember cart details, process payments, analyse website traffic, improve performance and show relevant ads.
6. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted third parties only when required for business operations, such as:
- Payment gateway partners
- Shipping and courier partners
- Website hosting and technology service providers
- Analytics and advertising tools
- Legal, tax or government authorities, if required by law
7. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
However, no online platform can guarantee 100% security. Customers are advised to use our website responsibly and keep their login or payment information secure.
8. Guest Checkout
Customers can place orders through guest checkout.
Creating an account is not mandatory to place an order on VELVEENO.
9. Data Retention
We may retain your information for as long as needed to process orders, provide support, handle returns/refunds, comply with legal requirements and maintain business records.
10. Your Choices
You may contact us to request correction, update or deletion of your personal information, subject to legal, tax, order and business record requirements.
You can also opt out of marketing communication by unsubscribing from our emails.
11. Children’s Privacy
By using this website, you confirm that you are at least 18 years old or using it under the supervision of a parent or guardian.
12. External Links
Our website may contain links to third-party websites or services.
VELVEENO is not responsible for the privacy practices, content or policies of any third-party website.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
14. Contact Us
For privacy-related queries, support or data requests, you can contact us at:
Email: contact@velveeno.com
WhatsApp Support: +91 85953 11035
Note: WhatsApp messages only. Calls may not be supported.
Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM
15. Business Details
Brand: VELVEENO
Business Name: VR BROTHERS
Proprietor: RAMAN KANT SINGH
GSTIN: 09CMCPS7845F1ZL
Business Address:
6A/164, Awas Vikas Colony,
Agra, Uttar Pradesh – 282007,
India