Last Updated: 22 July 2026
VELVEENO is a brand operated by VR BROTHERS, a proprietorship owned by RAMAN KANT SINGH.
We want your experience with VELVEENO to be smooth, clear and trustworthy. Please read our return, exchange and refund policy carefully before placing an order.
1. Return & Exchange Window
Returns and exchanges are available within 7 days of delivery.
To be eligible, the return or exchange request must be raised within 7 days from the date the order is delivered.
2. Eligibility Conditions
Returns or exchanges will be accepted only if the product is:
- Unused
- Unwashed
- Undamaged
- Returned with original tags
- Returned with original packaging
- Free from stains, perfume, body odour or signs of wear
If the product does not meet these conditions, the return, refund or exchange request may be rejected.
3. Product Photos Required
Customers must share clear product photos while raising any return or exchange request. This helps us verify the product condition and process the request faster.
For damaged, defective or wrong product cases, clear photos of the product and packaging are required.
4. Damaged, Defective or Wrong Product
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging.
In such cases, VELVEENO will take responsibility and arrange the required return, exchange or replacement support.
5. Size Exchanges
For size-related exchanges, customers can request one free exchange within 7 days of delivery, subject to product availability.
Any additional exchange request after the first exchange may require the customer to bear the applicable reverse pickup or shipping charges.
6. Reverse Pickup
For eligible returns and exchanges, VELVEENO will arrange reverse pickup through our courier partner wherever serviceable.
If reverse pickup is not available at your location, our support team will guide you with the next steps.
Once a return or exchange request is approved, the product must be handed over to the courier partner within the scheduled pickup timeline.
7. Exchange Dispatch
Exchange products will be dispatched after the returned item is received and passes our quality check.
If the requested size or product is not available for exchange, we will offer the customer a choice between a refund or an alternate product.
8. Quality Check
All returned products go through a quality check after we receive them.
If the returned product fails our quality check, the return, refund or exchange request may be rejected and the product may be sent back to the customer.
9. Refunds
Refunds will be processed only after the returned product is received and passes our quality check.
For prepaid orders, refunds will be issued to the original payment method.
For COD orders, refunds will be issued to the customer’s bank account or UPI.
Refunds are usually processed within 5–7 business days after the returned product passes quality check.
10. COD Handling Charge
Cash on Delivery orders include an additional ₹99 COD handling charge.
The ₹99 COD handling charge is non-refundable once the order has been shipped.
11. Prepaid Shipping
Prepaid orders are eligible for free shipping across India.
12. Sale, Discount & Coupon Orders
Products purchased during sale, discount or coupon offers are also eligible for our 7-day return and exchange policy, unless clearly marked as Final Sale.
13. Final Sale Products
If a product is marked as Final Sale on the product page, it cannot be returned, exchanged or refunded unless it is damaged, defective or incorrect.
14. Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will be handled under this Return, Exchange & Refund Policy.
For prepaid orders cancelled before dispatch, refunds will be processed within 5–7 business days.
15. COD Refusal / Unreachable Customer
If a COD order is refused, not accepted, or the customer is unreachable, future COD orders may be restricted or prepaid payment may be required.
16. How to Request a Return or Exchange
To request a return or exchange, please contact us within the eligible time period:
Email: contact@velveeno.com
WhatsApp Support: +91 85953 11035
Note: WhatsApp messages only. Calls may not be supported.
Please include:
- Order ID
- Registered name
- Reason for return or exchange
- Clear product photos
- Size required, if requesting an exchange
17. Support Hours
Monday to Saturday: 10:00 AM – 6:00 PM
We try our best to respond to all support requests as soon as possible during working hours.
18. Business Details
Brand: VELVEENO
Business Name: VR BROTHERS
Proprietor: RAMAN KANT SINGH
GSTIN: 09CMCPS7845F1ZL
Business Address:
6A/164, Awas Vikas Colony,
Agra, Uttar Pradesh – 282007,
India